Privacy Policy

Last updated: 27/08/2025

Pistacchio Restaurant (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or interact with us online.

1. Information We Collect

We may collect the following types of personal data:

Contact Information: name, email address, and phone number (e.g., when making bookings or contacting us).
Order & Payment Information: billing details when placing an order online.
Technical Data: IP address, browser type, device information, and cookies for site performance and analytics.
Communication Preferences: if you subscribe to our newsletter or promotions.

2. How We Use Your Information

We use your data to:

Process bookings, orders, and payments.
Communicate with you regarding your reservation, order, or inquiry.
Send marketing offers or promotions (only if you’ve given consent).
Improve website functionality, security, and customer experience.
Comply with legal obligations.

3. Legal Basis for Processing (GDPR)

We process your personal data on the following legal grounds:

Contract: to fulfill bookings, orders, or service requests.
Consent: when you subscribe to marketing emails.
Legitimate Interest: to improve services and website performance.
Legal Obligation: to meet tax, accounting, or regulatory requirements.

4. Sharing Your Data

We do not sell your personal data. We may share it with:

Service Providers: trusted partners (e.g., payment processors, IT support).
Legal Authorities: if required by law.
Delivery Partners: when fulfilling takeaway/delivery orders.

5. Data Retention

We keep your personal data only as long as necessary for the purposes it was collected and to comply with legal obligations.

6. Your Rights (EU Residents)

Under the GDPR, you have the right to:

Access your personal data.
Request correction or deletion.
Restrict or object to processing.
Withdraw consent at any time (e.g., unsubscribe from marketing).
Data portability (receive a copy of your data in a structured format).

To exercise these rights, please contact us at: sales@pistacchiorestaurant.co.ke

7. Cookies

Our website uses cookies to enhance user experience, analyze traffic, and personalize content. You can adjust your cookie preferences through your browser settings.

8. Data Security

We use industry-standard measures (such as encryption, secure servers, and access controls) to protect your personal data from unauthorized access, use, or disclosure.

9. International Transfers

As we are based in Kenya, your data may be transferred outside the European Economic Area (EEA). We ensure that appropriate safeguards are in place to protect your data in compliance with GDPR.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

Pistacchio Restaurant
Shanzu, Mombasa, Kenya
📧 Email: sales@pistacchiorestaurant.co.ke

If you are an EU resident and believe your data protection rights have been violated, you also have the right to lodge a complaint with your local Data Protection Authority.